A Lean Six Sigma consultant is someone who is specially trained not only in Lean Six Sigma but in helping other companies implement Lean Six Sigma in their businesses.
When it comes to hiring a Lean Six Sigma consultant, you will definitely have your pick – there are thousands of consultants out there willing to earn your money. Not every Lean Six Sigma consultant will be a good fit for your or your organization. You’ll need to put some effort into finding the consultant that is right for your business.
Ask For References
Unsurprisingly, most of the references only specify the clients' company name. There is no additional information such as:
If none of the aboves are provided, YOU ARE BEING CONNED! Those company names you've just seen are just their marketing gimmicks. Will you hire a consultant who has just preached a 1-day Lean Six Sigma Awareness training in that particular "list of reference"? Or, will it be suffice if they were engaged for just a 1-pax attending their Green Belt public training?
Specifically ask what the consultant did for the reference. Was the consultant’s work the same work you want the consultant to do for you? If it matches, the reference can provide you valuable information about the consultant’s work. If it doesn’t match, the reference may be of no value to you.
If you think, having done all these are troublesome, you are not serious in helping your company in rightsourcing the correct consultant. You will end up wasting manpower resources and throwing your money down the drain.
Expertise of the Consultant
Be specific! What is your intent in engaging consultants? Are you looking for just Lean Six Sigma trainings or you need someone who can guide you on your projects? What is the point of sending your staffs to be trained as a Certified Green Belt or Black Belt and end up not executing any projects?
Do you think the consultant is capable to handle your projects? Most of them were just trainers, not consultants. They can be spending 10 to 20 days with you preaching the Lean Six Sigma methodologies, but can they really handle your projects? They are not Subject Matter Experts, which you think they were. Any Tom, Dick or Harry can become trainers, but do they really understand your business?
Does the consultant understand farmer-owned Projects? Have they worked with farmers in the past? Farmer-owned projects often develop differently and members may have a different set of values than traditional large company initiated projects.
Lastly, bear in mind, most of the consultants outside claimed themselves as Certified Master Black Belts (I've warned you about this in my earlier articles). Master? Really?
What you should do:
Most of the well known Certification Bodies such as ASQ, IASSC, SSC do provide certificates if you are GENUINE. I can guarantee you, if they are able to show you, they are likely Certified Black Belts, not Master Black Belts. Will you allow a Black Belt consultant to train your Black Belts? I dare you to fail.
More interestingly, those who are not able to produce any certificates, they will tell you these:
BULLSHITS! (Sorry for being harsh)
I can setup a new company and hire a few school leavers, printing Certificates for them and call them as Master Black Belts. If you are not a licensed driving instructor, don't even dream of teaching your driving students. You are putting other lives in danger!
Lastly, if you are unsure in engaging the right consultant for your organization, you can always reach me. I have been in the Lean Six Sigma field for more than 15 years. I specifically know the quality of each and every Lean Six Sigma consultants out there. Some of the companies I've even worked for them during my earlier years. I'm not ASKING for your money, I'm here to make sure YOU GET WHAT YOU PAY FOR.
I'll end my session here. Thanks for reading.
SAM CONSULTING MALAYSIA