If you are a Malaysian and you possess a valid driving license, you probably understand what "BAO" means. It meant "ALL IN ONE PACKAGE" to pass your driving test despite how terrible your driving skills are. Interestingly, these packages offerings have extended to ISO Certifications as well.
Recently I noticed there are Registrars / Certification Bodies in Malaysia offering consultancy services. They are smart enough to have a separate company that offers consultancy service and their auditors worked for both. It has come to a situation where companies were forced to buy their services in order to have a smooth and easy audit, be it the assessment or the surveillance audits later on.
Who are these people? Easy for others in the business to identify - one of the few big boys who have above 700 clients + some other certification work can afford to survive as 'independent' auditors and maintain their pride. Others have to survive by moonlighting as 'consultants' or 'monkeys'. But they are making good money despite offering cut-throat charges because they only do part of the auditors job and charged both 3rd party plus consultants cost.
One party I know of (they operate both in Singapore and Malaysia) was investigated by UKAS some years back. Now they are as strict as others for their normal clients but the yardstick changes when it comes to those who employed them as consultant cum 3rd party auditor.
During a recent seminar on compulsory certification for contractors beyond a certain 'size/volume of business', somebody from one 'big' but 'supermarket' style CB in Malaysia whisper into my ears - "if you engage us, it's OK if you cannot meet the dateline because we have people inside".
I will not waste my time or effort moaning over here but whenever I meet my business friends or peers in business meetings etc, and have chance to speak or offer advice, it is - If you are a reputable firm, get an auditor of comparable or equal reputation. Not one that allow others to hang a big question mark on you or your firm.
Whether you are buying or selling "KAWDIM" Certificates, the Commercial Crime Department will be knocking your doors soon. Good Luck!
The above picture was a recent sighting from a small town in Butterworth, Penang, whereby the shop owner has ceased its noodle business. The shop's name was "Wong Fei Hung" (the name of a Cantonese martial artist). However the name carried another implied meaning of "ceasing business". Such a coincidence which i find it amusingly interesting to share.
Now let's go back to the topic - REALITY STORM.
It was reported that:
So many businesses are closing now for the same reason they've always closed -- They don't meet consumers' needs. We could end the discussion right there if need be. To be fair though, there are some other questions that also deserve answering, like why this is happening now and what should we do to sustain our business.
Success for any business is tricky in the current economy. For your business to remain viable, you have to beat the ferocious market forces and overcome volatility. In other words, you need competitive advantage and it must be sustainable and able to endure the test of time. Understanding your competitive advantage is critical to your survival. It is why you are in business. Keep in mind that what you do best is what draws customers to buy your product or service rather than those of your competitor’s.
THE RIGHT PEOPLE
Competitive advantage comes from what your people do (how they perform), not from what they know. How well does your company build or maintain a competitive edge?
Five challenges most organizations face in gaining competitive advantage include:
THE RIGHT BOSS
Of course, all these require a team of managers who can perform as a well organized management team and have an in-depth understanding of people’s basic needs and behaviors. Managers must be able to make your business vision a reality by developing employee’s abilities in team work, problem solving, and critical thinking. It is not enough to merely have a vision, your managers must be able apply corresponding actions to make it happen. A vision without corresponding action is merely a dream.
Corresponding action is derived from the organization’s mission statement. The mission statement will only drive competitive advantage if it is properly designed and cuts across the entire organization. Managers must apply critical thinking to all aspects of the organization and build a strong business case for decisions. Effective critical thinking takes into account sustainable competitive advantages of every process and opportunity.
Sustainable competitive advantage allows for the maintenance and improvement of your company’s competitive position in the market. It is an advantage that enables your business to survive against its competition over a long period of time. The advantage comes from your company’s unique skills and resources working together to implement strategies that competitors cannot implement as effectively.
Conclude my session with the quote from Martin Luther King, Jr:-
" One of the great liabilities of history is that all too many people fail to remain awake through great periods of social change. Every society has its protectors of status quo and its fraternities of the indifferent who are notorious for sleeping through revolutions. Today, our very survival depends on our ability to stay awake, to adjust to new ideas, to remain vigilant and to face the challenge of change. "
282 calendar days left, which means 192 working days for you to TRANSIT your ISO 9001 and ISO 14001. OR else, your ISO 9001:2008 or ISO 14001:2004 certificate will NO longer be valid.
Bomb is TICKING!
Don't panic. Reach us at 603-7624 5435 to detonate the bomb.
SAM CONSULTING MALAYSIA